Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of SocialCannon, a service operated by Tiny Red Pixel Ltd, including the REST API, web dashboard, MCP server, OpenClaw skill, and any related tools (collectively, the "Service"). By creating an account, generating API credentials, or using the Service in any way, you agree to be bound by these Terms.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. "You" refers to both the individual and the organization.

2. Description of Service

SocialCannon is a headless social media publishing platform that enables you to create, schedule, and publish content to connected social media accounts through:

• A REST API with OAuth2 authentication
• A web-based dashboard
• An MCP (Model Context Protocol) server with 23 tools for AI agent integration
• An OpenClaw skill for personal AI assistant integration

Additional features include content calendar with gap analysis, A/B testing, AI-powered content repurposing, engagement monitoring and reply, UTM link tracking, and optimal posting time suggestions.

SocialCannon is a technical publishing tool. You decide what is published, to which connected accounts, and when, and the Service carries out those instructions automatically. We do not create, select, or edit the content you publish, except where you ask a feature to do so (for example, drafting text with AI repurposing or adding UTM tags to your links) or where a platform requires an adjustment (for example, building a missing title from your text, shortening a title to the platform's limit, or tagging a YouTube Short with #Shorts).

3. Account Registration

To use the Service, you must create an account via the dashboard or generate API client credentials. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the security of your API client ID, client secret, and JWT tokens
• All activity that occurs under your account or API credentials
• Notifying us immediately if you suspect unauthorized access to your account

API client secrets are shown only once at creation and are stored as bcrypt hashes. We cannot recover lost secrets — you must generate new credentials.

4. Subscription Tiers and Payment

4.1 Free Tier

The Free tier provides limited access to the Service at no cost, including up to 2 connected accounts, unlimited posts, scheduling, and media uploads on supported platforms other than Twitter/X. Twitter/X requires a paid plan. API rate limits, per-file size and format limits, and the maximum scheduling window still apply. Feature limits are detailed in the API documentation.

4.2 Pro Tier

The Pro tier ($15/month) provides expanded access, including up to 20 connected accounts, unlimited posts across all supported platforms (Twitter/X capped at 50 posts per billing period), A/B testing, timing suggestions, engagement replies, and higher limits across all features. Pro is intended for individual creators and businesses publishing for themselves, and is available as a monthly subscription only.

4.3 Agency Tier

The Agency tier ($49/month) builds on Pro with up to 50 connected accounts, up to 250 Twitter/X posts per billing period, a 365-day calendar range, expanded A/B testing (20 concurrent tests, 6 variants), priority support, and a 600 requests/minute rate limit. Intended for agencies managing accounts on behalf of clients, power users, and high-volume publishing workflows. Available as a monthly subscription only.

4.4 Enterprise Tier and Custom Contracts

The Enterprise tier ($150/month) builds on Agency with unlimited connected accounts, up to 750 Twitter/X posts per billing period, expanded A/B testing (50 concurrent tests, 8 variants), and a 1,200 requests/minute rate limit. Available as a monthly subscription only. Custom contracts with an SLA, higher quotas, dedicated support, or custom integrations are negotiated individually. Contact sales@socialcannon.app for details.

4.5 Connected-Account Limits

Connected-account limits count the active social accounts, Pages, and profiles connected to your SocialCannon account. The sandbox test account does not count. When you reach your plan's limit, you cannot connect additional accounts until you disconnect one or upgrade; reconnecting an account that is already connected is not affected. If your account has more connected accounts than your plan allows, we may ask you to disconnect accounts or move to a plan that fits your usage.

For accounts created before October 3, 2026, the Pro and Agency connected-account limits apply from November 5, 2026. Until then, those accounts keep the unlimited connected-account allowance that applied when they subscribed.

4.6 Payment and Billing

All payments are processed by Stripe. By subscribing to a paid tier, you authorize us to charge your payment method on a recurring monthly basis. Subscriptions automatically renew unless canceled before the end of the current billing period.

Prices do not include VAT or other sales taxes. Where we charge tax on a purchase, Stripe calculates it from your billing address and adds it to the price; checkout shows it before you pay, and each renewal invoice shows it too. When we charge tax, business customers can enter a VAT number at checkout; where the reverse charge applies, no VAT is added.

From 1 January 2027, we will charge VAT to customers in the European Union at the rate of their country, added to the listed price at checkout and to subscription renewals on or after that date. Until then, you pay the listed price.

4.7 Refunds

Refund requests are evaluated on a case-by-case basis. If you are unsatisfied with the Service, contact us within 14 days of your initial subscription or most recent renewal to request a refund.

4.8 Changes to Pricing

We may change pricing at any time. Price changes will take effect at the start of your next billing period. We will provide at least 30 days' notice before any price increase.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or the terms of service of any connected social platform
• Publish spam, unsolicited messages, or deceptive content
• Operate networks of accounts, Pages, or profiles to publish identical or substantially similar content at high frequency, or otherwise engage in spam, artificial amplification, or inauthentic behavior as defined by any connected platform
• Connect social accounts, Pages, or profiles that you do not own or are not authorized to manage on behalf of their owner
• Use the Service in a way that causes, or is likely to cause, a connected platform to restrict, suspend, or revoke our access to its APIs
• Distribute malware, phishing links, or other harmful content
• Impersonate another person or entity
• Harass, threaten, or incite violence against any individual or group
• Publish content that exploits minors
• Circumvent rate limits, authentication mechanisms, or subscription tier restrictions
• Attempt to access other users' data or accounts
• Reverse-engineer, decompile, or attempt to extract the source code of proprietary components
• Resell or redistribute API access without our written permission
• Use the Service to build a competing product

We do not routinely review or moderate the content you publish. We do monitor operational signals, such as enforcement actions taken by connected platforms (for example security checkpoints, blocks, or revoked access), publishing volume, and the number and pattern of connected accounts. When those signals suggest misuse, we may examine the related account and publishing records to investigate. SocialCannon publishes through its own registered developer applications on each platform, so misuse by one customer can put platform access at risk for every customer.

We reserve the right to pause publishing, restrict connecting new accounts, or suspend or terminate your account if you violate these rules, with or without notice depending on the severity of the violation.

6. API Usage

6.1 Rate Limits

API requests are subject to rate limiting: 30 requests per minute on the Free tier, 300 on Pro, 600 on Agency, and 1,200 on Enterprise. Exceeding these limits returns a 429 Too Many Requests response with a Retry-After header.

6.2 Authentication

API access requires a valid JWT token obtained via the OAuth2 client_credentials flow. Tokens expire after 1 hour and must be refreshed. You are responsible for securely storing your credentials and tokens.

6.3 MCP and OpenClaw Usage

The MCP server and OpenClaw skill are alternative interfaces to the same API. All rate limits, subscription tier restrictions, and acceptable use rules apply equally to requests made through MCP tools, OpenClaw skills, or direct REST API calls.

7. Content Ownership and Responsibility

7.1 Your Content

You retain full ownership of all content you create, upload, or publish through the Service. By using the Service, you grant us a limited, non-exclusive license to store, process, and transmit your content solely for the purpose of providing the Service (e.g., publishing your posts to social platforms, storing analytics data, processing A/B tests).

7.2 Content Responsibility

You are solely responsible for the content you publish through the Service. We do not routinely review or moderate user content, and we do not endorse it. You must ensure your content complies with the terms of service of each social platform to which it is published.

7.3 AI-Generated Content

Content generated by the AI repurposing feature is produced by a third-party language model (currently OpenAI's GPT-6 Luna, accessed through OpenRouter; see our Privacy Policy). You are responsible for reviewing AI-generated content before publishing. We make no warranties about the accuracy, appropriateness, or originality of AI-generated content.

7.4 Access to Your Data

We do not routinely read or manually review the content you publish or the data stored in your account. Our systems process it automatically, and only to provide and protect the Service, for example to validate, schedule, and publish your posts, including the operational monitoring described in section 5. Our staff look at specific account data only when it is needed to:

• help you, when you ask us for support;
• operate, maintain, and fix the Service, for example to resolve a failed or uncertain publication or to check that an update works;
• investigate a security incident, an abuse report, or a suspected breach of these Terms or of a connected platform's terms;
• respond to a request from a connected platform, such as Meta, made under that platform's developer terms; or
• comply with the law, a court order, or a lawful request from a public authority.

Apart from the content you choose to publish, we keep your data confidential. We do not sell it, and we share it only as described in our Privacy Policy.

8. Third-Party Platforms

The Service connects to third-party social media platforms. Your use of these platforms is governed by their respective terms of service and privacy policies. We are not responsible for:

• Changes to platform APIs that may affect Service functionality
• Platform-imposed restrictions, suspensions, or bans on your social accounts
• Content moderation decisions made by social platforms
• Data handling practices of connected platforms

By connecting a social account, you authorize us to access and use platform APIs on your behalf within the scope of the permissions you grant during the OAuth authorization process.

9. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by Tiny Red Pixel Ltd and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding.

The MCP server and OpenClaw skill interfaces are provided for integration purposes. You may reference SocialCannon in your tool configurations and skill files as necessary for integration.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.

Scheduled publishing depends on our cron infrastructure. While we make every effort to publish posts at the requested time, we do not guarantee exact timing. Posts that fail to publish are retried up to 3 times with a 5-minute backoff.

11. Cancellation and Termination

11.1 By You

You may cancel your subscription or delete your account at any time through the dashboard or by contacting us. Upon cancellation, your paid subscription remains active until the end of the current billing period. After that, your account reverts to Free tier limits.

11.2 By Us

We may suspend or terminate your account if you violate these Terms, engage in prohibited conduct, use the Service in a way that puts our access to a connected platform at risk, fail to pay subscription fees, or if we are required to do so by law. We will provide notice when reasonably possible.

11.3 Effect of Termination

Upon account deletion, we will delete your stored data (posts, analytics, engagement records, connected account tokens) within 30 days, except where retention is required by law. Published content on social platforms is not affected by account deletion — it remains on the respective platforms.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be error-free, uninterrupted, or secure, that defects will be corrected, or that content published through the Service will achieve any particular results on social platforms.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TINY RED PIXEL LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

14. Indemnification

You agree to indemnify, defend, and hold harmless Tiny Red Pixel Ltd and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service, (b) content you publish through the Service, (c) your violation of these Terms, or (d) your violation of any third-party rights.

15. Dispute Resolution & Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall first be addressed through good-faith negotiation. If we cannot resolve the dispute informally within 30 days, either party may pursue binding arbitration under the rules of a mutually agreed-upon arbitration body. Class action lawsuits and class-wide arbitration are waived by both parties.

16. DMCA and Copyright

If you believe content published through SocialCannon infringes your copyright, please send a DMCA takedown notice to legal@socialcannon.app with: (a) identification of the copyrighted work, (b) identification of the infringing content, (c) your contact information, (d) a statement of good faith belief, and (e) a statement under penalty of perjury that the information is accurate and you are the copyright owner or authorized representative.

17. Changes to These Terms

We may modify these Terms at any time. Material changes will be communicated by updating the "Last updated" date and, for paid subscribers, by email at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

18. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tiny Red Pixel Ltd regarding the SocialCannon service.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• No Waiver: Our failure to enforce any provision does not waive our right to enforce it in the future.
• Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.

19. Contact Us

For questions about these Terms, please contact us at:

Legal: legal@socialcannon.app

Support: support@socialcannon.app