User Data Deletion Instructions

SocialCannon (a service of Tiny Red Pixel Ltd) lets you delete your account and all associated data yourself, at any time, directly from the dashboard. You do not need to email us or contact support.

How to Delete Your Account

1. Sign in to SocialCannon at socialcannon.app/sign-in.
2. Open Settings → Billing from the dashboard.
3. Scroll to the Danger Zone section at the bottom of the page and click Delete My Account.
4. Confirm the two-step warning prompt. Once confirmed, deletion is immediate and irreversible.

What Gets Deleted

When you complete the in-app deletion flow, the following are removed from our systems:

• Your Firebase Authentication record (Google / GitHub sign-in identity).
• Your user profile and dashboard settings.
• Your API client and client secret — any agent, MCP server, or script using your API key will stop working immediately.
• All scheduled, published, and draft posts you created.
• All connected social accounts (Twitter / X, Facebook, Instagram, Reddit, LinkedIn, TikTok, YouTube) including their encrypted OAuth tokens — we can no longer access any of those platforms on your behalf.
• All post analytics snapshots, tracked links with UTM data, engagement records (comments, replies, mentions), and A/B tests.
• Your Stripe customer record. Any active subscription is cancelled.

Removing SocialCannon from Facebook Alone

Removing SocialCannon from your Facebook Business Integrations settings (or your Twitter / Instagram / LinkedIn / TikTok / YouTube authorised-apps settings) will revoke our access to that single platform, but it does not delete your SocialCannon account or the rest of your data. To fully erase your data from SocialCannon, use the in-app deletion flow above.

What May Be Retained

For legal, tax, and fraud-prevention reasons, a small amount of information may be retained after account deletion:

• Billing records: Invoices and payment records held by our payment processor (Stripe) are retained as required by UK accounting and tax law.
• Media files: Files you uploaded to our storage bucket are removed by an automatic lifecycle policy within 30 days of last use, in line with our published data-retention window.
• Anonymised analytics: Aggregate, non-identifying usage metrics may remain in our analytics systems.

Nothing retained can be used to identify you personally.

Questions

If you cannot access your account to use the in-app deletion flow, contact us:

support@socialcannon.app